Refund Policy
Refund Policy
Last updated: September 11, 2026
Please read first
We do not offer free returns. There are costs associated with returning an item, and unless the fault is ours, those costs are yours.
Applicability
This policy applies to all orders placed with Nolina Boutique.
You may request a return within 30 days of receiving your order. Requests made after this period may not be accepted.
To be eligible for a return, items must be:
- Unused and unworn - in the same condition you received them
- Complete - all parts, components and original packaging included
- Undamaged - damage caused by careless handling is not covered
- Clean - items where hygiene matters must be thoroughly cleaned before being sent back
- Accompanied by proof of purchase - your order number or confirmation email
Items that have been washed, altered, worn or are otherwise not in resellable condition may not be accepted.
We reserve the right to refuse a returned item if we have reason to believe it has been used or damaged after delivery.
Please note: items purchased during the Grand Opening Sale, or during any other promotional sale, are final sale and cannot be returned or exchanged.
How to return your order
If your order meets the conditions above, email us at info@nolinaboutique.com and include:
- Your order number
- The reason for the return
- Your first and last name
- Your address
- Photos or video of the product, if the item is damaged or faulty
We will reply with return instructions and the correct return address.
Returns sent without prior approval may not be accepted.
All returns are sent to one of our designated return warehouses in Asia, at the customer's expense. Please do not return your parcel to the sender's address on the package. That is not our return address and parcels sent there cannot be processed.
Return shipping
If you are returning an item because you changed your mind, chose the wrong size, or simply prefer something else, the return shipping cost is yours.
If the item is faulty, damaged, or not what you ordered, we cover the return shipping.
We strongly recommend:
- Using a tracked shipping method
- Choosing a courier that includes insurance or compensation
Without a valid tracking number we may not be able to process your refund or exchange.
Customs fees on returns
Return shipments may be inspected by customs. Any duties, taxes or handling charges applied by customs authorities are the responsibility of the customer, and are not covered or reimbursed by us.
Damaged or faulty items
Please check your order carefully when it arrives.
If your item is damaged, faulty or incorrect, contact us within 24 hours of delivery and include clear photos or video of the issue along with a short description.
Depending on the situation we will offer either a replacement or a full refund.
Issues should be reported within 7 days of delivery. Requests made after that may not qualify for a refund or replacement.
Wrong item received
If you received the wrong item, you can choose either:
- To keep the item and receive a partial refund, or
- To have the correct item sent to you
Contact us with your order details and we will resolve it as quickly as possible.
Exchanges
If you would like to exchange an item, mention this in your return request. Exchanges depend on availability at the time we process your return.
Sale items are not eligible for exchange.
Order cancellations
Our system processes orders automatically as soon as they are placed. You can cancel free of charge if you tell us within 1 hour of ordering. After that the order is already being prepared and can no longer be cancelled.
If your order is already on its way, please wait until it arrives and then return it to us under the conditions above.
Refunds
Once your return has arrived and been inspected, we will let you know whether it has been approved.
If approved:
- The refund is issued to your original payment method
- Processing takes 5 to 7 business days on our side
Your bank or card provider may need additional time before the money appears in your account. If more than 7 business days have passed since we confirmed your refund and you still have not received it, email us.
Processing time
Returns are handled within 7 working days of arriving at our warehouse. If the conditions are met, your return is formally acknowledged within that period.
Contact
Nolina Boutique
Los Angeles, California, United States