Shipping Policy
Last updated: September 11, 2026
Processing
Once you place your order it takes 1 to 3 business days to prepare it for dispatch.
On weekdays this is usually a single business day. We do not work on Sundays, so orders placed on Saturday or Sunday are processed on Monday.
Some of our pieces are made to order. These take the full 3 business days to prepare before they are dispatched.
Delivery
Once your order has been dispatched, delivery typically takes 5 to 12 business days.
Our pieces are dispatched from our partner warehouse in Asia, which is how we are able to keep our prices where they are. This is why delivery takes longer than a domestic-only retailer, and we would rather tell you clearly before you order than surprise you afterwards.
Like most online stores we can get busy, and delays can happen during peak periods. We will always do our best to get your order out as quickly as possible.
Shipping costs
We cover the shipping on every order. All products are delivered to your door completely free of charge, with no minimum order value.
Placing an order
Ordering at Nolina Boutique is straightforward:
- Go to the product page and click Add to Cart. Check that you have selected the right size and colour.
- Click Proceed to Checkout.
- Enter your shipping address. Please check every field carefully, as an incorrect address is the most common cause of a delayed or lost parcel.
- Click Continue to Shipping, review your details, then Continue to Payment.
- Choose your payment method and click Complete Order, then follow the instructions to finish.
All payments are SSL encrypted, so you are always in a secure environment.
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
If anything goes wrong with your order, contact us and we will sort it out.
Tracking
You will receive a confirmation email with your order number as soon as you order, and a tracking link by email once your parcel is dispatched.
Tracking can take 3 to 5 business days to start updating after dispatch. This is normal and does not mean anything is wrong.
Split shipments
If you order several items they may arrive in separate parcels on different days. You are never charged extra for this.
Wrong or incomplete address
Please check your shipping address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it if the parcel has not yet been dispatched.
We cannot be held responsible for parcels sent to an address that was entered incorrectly.
Order marked as delivered but not received
Once your order has been shipped we provide tracking so you can follow its progress. If the carrier confirms a parcel has been delivered to the address given at checkout, the order is considered fulfilled and responsibility for the parcel passes to you.
If your tracking shows delivered but you have not received your parcel, please:
- Check the shipping address in your order confirmation
- Ask neighbours, household members or building management whether it was accepted on your behalf
- Contact the carrier directly for more detailed delivery information
We are not responsible for parcels lost or stolen after confirmed delivery, but we know how frustrating it is. We will gladly help by providing the tracking details and opening an investigation with the carrier on your behalf.
Contact
info@nolinaboutique.com
Nolina Boutique
Los Angeles, California, United States